This weekend, during the Naamsa New Energy Vehicle (NEV) Road Trip to Gqeberha, Digicall was put to the test, and our team delivered exceptionally. As a Naamsa associate member, our role was to provide essential roadside assistance and emergency services in the event of unforeseen emergencies along the route, a task we approached with the utmost preparedness.
Despite meticulous planning by the event organisers to showcase the capability of NEVs for long-distance travel, a situation arose on the second day. Due to human error, one of the electric vehicles ran out of charge approximately 30km from the nearest charging station in Makhanda, en route to Port Alfred.
Digicall’s rapid response was immediate and effective.
We mobilised a flatbed recovery vehicle and had the stranded electric vehicle (EV) loaded and en route to the charging station in less than 23 minutes, and waited with them for a full charge. Crucially, our staff maintained constant communication with the occupants, providing updates and ensuring their comfort. We also arranged for a warm meal to be ready for the travellers upon their arrival at the end destination.
The travellers and their fully recharged vehicle arrived safely in Port Alfred to a warm welcome.
The incident provided a valuable learning experience for all participants, ensuring smoother travel for the final leg of the three-day trip.
This successful response was a powerful demonstration of Digicall’s value, efficiency, and commitment to our partners and clients. It reinforces our readiness to handle any situation with speed and professionalism.
With the remainder of the trip being incident-free, this event serves as a fantastic internal case study on the quality of service our team provides.