An exceptional range of world-class services
Our group offering embraces two similar and interconnected disciplines, business process outsourcing (BPO) and business process management (BPM).
These core services are customisable for multiple sectors and industries, and we use our knowledge, insight and expertise to develop and connect to our clients to several value-enhancing services, too.
Our systems integrate everything into one seamless process for the customer and each of our diverse services connects to others to make sure that the person who needs help gets it.
Fast facts
Average volumes per annum
BPM
150 000
Number of plumbing claims
250 000
Motor and building glass claims
98 000
Number of property assessing and repairs
600 000
Assist services road and home (SA only)
11 200 000
Number of customer interactions assisting in emergencies
35 000
Corporate claims
BPO
2 900 000
Customer service interactions
334 000
Outbound consumer conversations
148 000
Payslips processed
R6.3bn
Goods order value processed
*All information is subject to change without notice
An integrated set of business process management (BPM) services
A comprehensive set of white-label services, delivered – individually or as an integrated suite – on a client’s behalf, tailored to client brands and expectations, and geared to assess and optimise business processes, performance, and reporting, as well as a service to help you assess and understand your customers’ perception and experience of the service they receive from any party they’re interacting with
A comprehensive set of white-label services, delivered – individually or as an integrated suite – on a client’s behalf, tailored to client brands and expectations, and geared to assess and optimise business processes, performance, and reporting, as well as a service to help you assess and understand your customers’ perception and experience of the service they receive from any party they’re interacting with
Quality sales in long- and short-term insurance categories and other related sectors, combining contact centre-based telesales with digital marketing campaigns across various media devices, platforms, and channels to provide corporates with holistic solutions from sale to fulfilment
An extensive set of business process outsourcing (BPO) services
Customer services
A wide range of hi-tech, tailored customer services solutions in multi-lingual, omnichannel environments, with highly trained staff facilitating dialogue between multiple entities in both the private and public sectors and exceeding expectations as proud representatives of our clients’ brands
Early-arrears collection
Comprehensive, cost-effective, end-to-end solutions for collecting outstanding revenues quickly and on time
External debt collection
Comprehensive, cost-effective, end-to-end solutions for collecting outstanding revenues quickly and on time
Customer acquisition
Tried-and-tested strategies and solutions to expand and retain customer bases through stronger relationships and improved loyalty
Quality assurance
Comprehensive outsourced solutions, providing valuable insights and advice to improve agent performance and client outcomes
Whistleblowing hotline services
Advanced service delivery solutions through customer contact centres
Your trusted enablement partner
With value multiplier solutions and digital enablement solutions, Digicall ensures that your operations are at the forefront of new systems and digital process utilization.
Our clients
Our valued clients across diverse industries over the years include:
