Improving efficiency through BPO service offerings

Digicall Group has been delivering world-class outsourced and incident management services to our valued clients across diverse industries, globally, since 2003.

Everything we do is enabled, integrated, and improved by our best-in-class technologies, our specialised and automated business systems, and our outstanding people.

Digicall Group

Our big calling is to generate prosperity for all the people in our world.

For us, prosperity is more than financial wellbeing. For our clients and their customers, our investors, our employees, our communities, and our suppliers, it’s about health, sustainability, happiness, and the opportunity to thrive and grow.

A compelling purpose

Our big dream is to be global leaders in business process outsourcing, management and partnership.

Operating internationally, with world-class systems, skills and talents, we’re constantly pushing boundaries, redefining what excellence means, and working with our clients to make greater things possible.

An ambitious vision

Digicall Group has been delivering world-class outsourced and incident management services to our valued clients across diverse industries, globally, since 2003.

Everything we do is enabled, integrated, and improved by our best-in-class technologies, our specialised and automated business systems, and our outstanding people.

Digicall Group

A compelling purpose

An ambitious vision

An exceptional range of world-class services

Our group offering embraces two similar and interconnected disciplines, business process outsourcing (BPO) and business process management (BPM).

These core services are customisable for multiple sectors and industries, and we use our knowledge, insight and expertise to develop and connect to our clients to several value-enhancing services, too.

Our systems integrate everything into one seamless process for the customer and each of our diverse services connects to others to make sure that the person who needs help gets it.

*All information is subject to change without notice

An integrated set of business process management (BPM) services

Claims and incident management

Professional, high-quality, end-to-end claims administration and incident management services and solutions to corporate, commercial, and domestic (personal lines) clients for all types of motor and non-motor incidents and claims

Assistance and emergency services

On-call, on-demand 24/7/365 assistance and services – an extension of our clients’ businesses, with SLAs aligned to their specific requirements, and the right team, service providers and systems to handle any incident, offer solutions, and help customers in need

Customer care services

A comprehensive set of white-label services, delivered – individually or as an integrated suite – on a client’s behalf, tailored to client brands and expectations, and geared to assess and optimise business processes, performance, and reporting

Customer satisfaction index

A service to help you assess and understand your customers’ perception and experience of the service they receive from any party they’re interacting with

Sales and distribution services

Quality sales in long- and short-term insurance categories and other related sectors, combining contact centre-based telesales with digital marketing campaigns across various media devices, platforms, and channels to provide corporates with holistic solutions from sale to fulfilment

Emergency hotlines

A high-availability, omnichannel environment to assist large volumes of customers in emergency situations, predominantly for telecommunications clients who need to comply by offering free emergency helplines to their customers for when things go wrong

An extensive set of business process outsourcing (BPM) services

A wide range of hi-tech, tailored customer services solutions in multi-lingual, omnichannel environments, with highly trained staff facilitating dialogue between multiple entities in both the private and public sectors and exceeding expectations as proud representatives of our clients’ brands

Comprehensive, cost-effective, end-to-end solutions for collecting outstanding revenues quickly and on time

Tried-and-tested strategies and solutions to expand and retain customer bases through stronger relationships and improved loyalty

Human capital services

A full-service HR consulting and outsourcing partner, providing strategic advice and a managed service for clients to make the most of their biggest business asset – people

Comprehensive outsourced solutions, providing valuable insights and advice to improve agent performance and client outcomes

Advanced service delivery solutions through customer contact centres

Your trusted enablement partner

With value multiplier solutions and digital enablement solutions, Digicall ensures that your operations are at the forefront of new systems and digital process utilization.

Our clients

Our valued clients across diverse industries over the years include:

"I have to tell you, in all my dealings with call centres, assessors, even Digicall themselves, I have NEVER received this level of exceptional service, and this makes me proud to be in my line of business. I think the message I want to get across is that our industry is not always perfect but when a client is faced with the traumatic event due to the unforeseen happening, this type of service must always happen. We moved together like one body all with the same goal and that was to safe guard our client, it was amazing to witness the flow. Honestly, that’s all we can ever ask for, is that everyone in our industry realise that taking hands is better than standing out alone."

An exceptional range of world-class services

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