Digicall - An industry leading outsourced business process and incident management partner with proven expertise, cutting edge technology and sound solutions

Operating since 2003 in South Africa and recently expanding to Australia and the UK, with more than 1 800 employees in the group
Unique cluster of services that aggregates specialist skills in first notice of loss and back office administration. A focused team of Digicall people and service providers, trained and dedicated to offering our customers consistent excellent service
Offering services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, as well as supply chain management
Innovative and tailor made technology solutions that meet customer needs in a responsible, cost-effective and sustainable way with leading incident managers
We provide a single, comprehensive and cohesive service offering. We can also offer stand-alone services within the group.

Our focus on service and cost management ensures our ethos is aligned to customer expectation and mutual profitability.

Through hard work, dedication and technical expertise our team can reduce your average cost per claim whilst maintaining superior customer service.

We use state-of-the-art technology as an enabler to drive our process, cost management and customer service offering.