Emergency hotlines
A high-availability, omnichannel environment to assist large volumes of customers in emergency situations, predominantly for telecommunications clients who need to comply by offering free emergency helplines to their customers for when things go wrong
Predominantly, these services are offered to the telecommunications industry who need to comply by offering a free emergency help line to their customers across South Africa.
We connect with the customer, understand their emergency, connect them to the most appropriate emergency service provider closest to them, and hold their hand through the process of being assisted.