Claims and incident management
Professional, high-quality, end-to-end claims administration and incident management services and solutions to corporate, commercial, and domestic (personal lines) clients for all types of motor and non-motor incidents and claims
Claims Administration Services
- We focus on corporate and commercial motor claims, and all types of personal lines schemes.
- We handle claims effectively, with minimum inconvenience to the customer.
- Our one-call resolution handles all the claimants’ needs through one point of contact; clients deal with one highly skilled claims administrator who treats the customer fairly.
- We apply the latest technology to claims administration while constantly working on business improvements.
- Our bespoke web-based claims administration system is geared for any type of incident or claim, with full end-to-end claims fulfilment capabilities.
- Our system has the flexibility to adapt to any claims outsourcing requirements in the market.
- Our paperless environment delivers convenience without compromising information integrity.
Claims administration services
A unique offering for corporate and commercial fleets and motor claims as well as all types of domestic (personal lines) schemes
Assessing and repair services
World-class corporate, commercial, and domestic building and contents claims fulfilment – from FNOL to resolution – for all major insurers, brokers, and banks
Electrical and mechanical services
Specialist building-related electrical and mechanical claims management and administration
Plumbing services
Industry-leading, specialist plumbing solutions for homeowner cover (HOC) insurance claims and home assistance cases
Glass services
Expert motor- and building-related outsourced glass incident management and claims administration for all insurance companies and brokers
Claims administration services
A unique offering for corporate and commercial fleets and motor claims as well as all types of domestic (personal lines) schemes
Electrical and mechanical services
Specialist building-related electrical and mechanical claims management and administration
Assessing and repair services
World-class corporate, commercial, and domestic building and contents claims fulfilment – from FNOL to resolution – for all major insurers, brokers, and banks
Plumbing services
Industry-leading, specialist plumbing solutions for homeowner cover (HOC) insurance claims and home assistance cases
Glass services
Expert motor- and building-related outsourced glass incident management and claims administration for all insurance companies and brokers
Electrical and Mechanical Services
- We have extensive technical experience in managing and administering building electrical and mechanical insurance claims and home assistance cases.
- We negotiate and establish electrical and mechanical claims rates and assist all stakeholders with training, technical matters, product selection and projects.
- We source and utilise approved service providers to carry out various electrical and mechanical repairs or replacements and monitor and control product, workmanship quality and cost performances.
- Claim types include: Boreholes, irrigation, pool and jacuzzi filtration, pool solar, electrical and inverters, stoves, underfloor heating, air conditioners, gate and garage automation, home automation, electric fencing, CCTV, video and standard intercoms, TV and satellite.
Assessing and Repair Services
- We focus on commercial and residential building assessment and repair services for all major insurers and banks.
- We use state-of-the-art building estimation software and a national footprint of accredited and stringently vetted service providers.
- Our catastrophe management services dispatch assessors countrywide within 24 hours.
- We conduct Value at Risk (VAR) assessments for on-site claims.
- We deliver detailed quality reports.
Plumbing Services
- We are specialists in plumbing incident management for insurance claims and home assistance cases, including warranty management.
- Our state-of-the-art, web-based plumbing incident management system is aligned to regulated industry standards.
- We offer administration, procurement, and technical support to facilitate claims.
- Our technical administration services are focussed on compliance, cost management, and quality control, limiting future risks.
Glass Services
- We are a glass business process outsourced partner that’s been delivering quality and cost-effective solutions to the insurance industry since 2003.
- We specialise in motor and building glass incident management and claims administration, with state-of-the-art systems and skilled staff.
- Operating a 24/7 contact centre, we oversee all processes, record incoming and outgoing calls, and maintain an external system for all insurance customers, brokers, and glass suppliers.
- We also provide custom reporting and conduct regular compliance audits.