Customer care services
With our 24/7 customer care, customer service, we ensure that our clients’ customers feel heard. We assess and streamline client processes for system customisation and reporting. We anticipate and consider a business’s future needs, and together with daily performance analyses, we provide recommendations for improvements.
01
Customer service lines
- Brand and Consumer Care: Quality deviations, complaint and compliment resolution, issuing of vouchers in electronic or paper-based format.
- Customer Service for Retailers: Account and delivery queries, inbound and outbound sales, product information, complaints and compliments resolution.
- Customer and Consumer Satisfaction Surveys: Via responsive web application, SMS, outbound calls, USSD and email according to KPI, and in line with Service Level Agreement.
02
Data capturing and order processing
- High-volume order processing and data capturing
- Telesales functions of clients’ products
- Customer and consumer data integrity/updates
- Tracking individual retailers’ ordering patterns and possible market trends
03
Specialised contact centre lines
- How is my driving?
- Confidential whistleblowing/fraud lines
- Campaigns specific to client needs, i.e. brand surveys/activations
04
Corporate incident and insurance claims
- First Notification of Loss (FNOL
- Processing of motor and non-motor claims
- Tracking incidents for health and safety reporting and mitigation