Assistance and emergency services
When something goes wrong, we’re there to provide solutions across a range of situations. Our customer-centric approach and incident management methodology includes critical problem-solving skills and understanding customer needs. We prioritise customer safety and manage all reported incidents effectively to achieve the best possible outcome for our clients and their customers.
01
Roadside assistance
- We offer professional and real-time management of emergency roadside assistance in South Africa and Australia.
- Services include: Electrical and mechanical breakdown towing, accident management and towing, vehicle storage, fuel delivery, locksmiths, flat tyre change, flat battery assist, courtesy transportation and hotel accommodation, as well as security while you wait for assistance.
02
Home assistance
- For any maintenance or unforeseen home assistance requirements, we will immediately dispatch a suitable service provider to limit, minimise or prevent further damage.
- Services include: Plumbing, electrical, glazing, locksmiths, building, gate motors, tree felling, bee keeping, security and home appliance repair.
03
Medical and travel assistance
- Our medically trained contact centre professionals can provide advice on a range of medical issues and emergencies via our 24/7/365 omni-channel nursing hotline.
- Africa Assist, a dedicated 24-hour emergency medical and travel assistance services provider under the Digicall umbrella, offering medical travel assistance, case management, and travel claims handling. Africa Assist has extensive experience, professional expertise, advanced infrastructure, and reliable networks in Africa and worldwide.
- Services include: Medi-Cab, Medi-Chat, repatriation of mortal remains, funeral management services, medical advice and referrals, emergency medical transportation, and HIV and trauma assistance.
04
Lifestyle assistance
- We offer a variety of assistance services to SMEs and individuals to deal with the challenges of daily life.
- Services include: Business concierge, Biz Assist, Document Assist, Tutor Assist, cyber security services, identity theft support, financial fitness, legal advice, and a pet advice line.