Compliment and complaints

We aim to deliver a world-class service to all our clients and their customers. Your experience matters to us and we would love to hear from you.

Contact details for the Complaints department of Digicall South Africa

110 Conrad Drive, Craighall Park, Johannesburg 2196

Telephone:                  +27 (0)10 211 5000
Email:                          complaints@digicallgroup.co.za

    Contact details for Digicall’s external compliance department

    Oracle Compliance (Pty) Ltd
    The Workspace, Block G, 2nd Floor,
    44 Melrose Arch Blvd, Birnam,
    Johannesburg 2196

    Telephone:                  011 1002551Fax:                               086 6648448Email:                           info@oraclecompliance.com

    Contact details of respective Ombudsmen

    FAIS Ombud
    P.O. Box 74571
    Lynwood Ridge
    0040

    Telephone:                  012 7625000 / 012 4709080
    Facsimile:                    0867641422 / 012 3483447
    Email:                          info@faisombud.co.za
    Website:                       www.faisombud.co.za

    Long-Term Insurance Ombudsman

    The Ombudsman for Long-Term Insurance
    Private Bag X 45
    Claremont 7735

    Telephone:                     021 6575000 / 0860103236
    Facsimile:                       021 6740951
    Email:                             info@ombud.co.za
    Website:                         www.ombud.co.za

    Short-Term Insurance Ombudsman  

    The Ombudsman for Short-Term Insurance
    P.O. Box 32334 Braamfontein
    2017

    Telephone:                   011 7268900
    Facsimile:                     011 7265501
    Email:                          info@osti.co.za
    Website:                       www.osti.co.za