Compliment and complaints
We aim to deliver a world-class service to all our clients and their customers. Your experience matters to us and we would love to hear from you.
Contact details for the Complaints department of Digicall South Africa
110 Conrad Drive, Craighall Park, Johannesburg 2196
Telephone: +27 (0)10 211 5000
Email: complaints@digicallgroup.co.za
Contact details for Digicall’s external compliance department
Oracle Compliance (Pty) Ltd
The Workspace, Block G, 2nd Floor,
44 Melrose Arch Blvd, Birnam,
Johannesburg 2196
Telephone: 011 1002551
Fax: 086 6648448
Email: info@oraclecompliance.com
Contact details of respective Ombudsmen
FAIS Ombud
P.O. Box 74571
Lynwood Ridge
0040
Telephone: 012 7625000 / 012 4709080
Facsimile: 0867641422 / 012 3483447
Email: info@faisombud.co.za
Website: www.faisombud.co.za
Long-Term Insurance Ombudsman
The Ombudsman for Long-Term Insurance
Private Bag X 45
Claremont 7735
Telephone: 021 6575000 / 0860103236
Facsimile: 021 6740951
Email: info@ombud.co.za
Website: www.ombud.co.za
Short-Term Insurance Ombudsman
The Ombudsman for Short-Term Insurance
P.O. Box 32334 Braamfontein
2017
Telephone: 011 7268900
Facsimile: 011 7265501
Email: info@osti.co.za
Website: www.osti.co.za