At Digicall Group, we challenge ourselves to make it possible for everyone in our world to prosper, thrive and grow. Guided by our values of Bright, Agile and True, we take pride in who we are, we’re inspired by why we’re here, and we believe in what we do. We also enjoy a work environment that motivates, connects, guides, supports, protects, honours and stretches us all to dream big, to be excellent, and to contribute uniquely to our shared success.
ROLE SUMMARY
We are seeking a professional and experienced Nurse to join our team.
The purpose of this role is to provide medical expertise and to contribute towards the successful delivery of the Company’s service output. The employee will do this by performing tasks and assuming responsibilities which may include hospital pre-authorization and claims, international patient case management and medical repatriations, providing medical advice and counselling services.
If you are passionate about healthcare, possess strong administrative and communication skills, and thrive in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity.
Able to work standby shifts.
QUALIFICATIONS
- Minimum:
- Grade 12
- Registration with Nursing Council (SANC)
- Nursing Diploma (General / Midwifery)
- Advantageous: Nursing Diploma specializing in Community Nursing and Psychiatry
EXPERIENCE
- Minimum of 3 years’ working experience in relevant field
- Call center experience will be an advantage
SKILLS & KNOWLEDGE
- Strong clinical background
- Excellent telephonic and written communication skills
- Multilingual
- Proficiency in Microsoft Office suite
- Knowledge of local medical aid and medical insurance and international patient case management principles and healthcare management
- Short-Term Insurance principles and workings
RESPONSIBILITIES
Operational
- Provide compassionate, caring and friendly care and guidance to clients.
- Assist with GP, emergency and hospital pre-authorization and claims.
- Provide health advisory services according to prescribed protocols.
- Provide counselling services according to prescribed protocols.
- Coordinate international case management, medical repatriations and the repatriation of mortal remain.
- Adjudicate cases as per product benefits, limits and conditions.
- Maintain detailed and accurate records of client interactions, appointments, and treatment outcomes.
- Assist and support medical team members.
- Liaise with Corporate clients.
- Attend and participate client wellness days.
- Compile and present reports.
Digicall offers a range of core and value-added benefits to equip and empower you to live your best life.
You will benefit from support and assistance that offers you choices and gives you peace of mind, including medical cover, provident fund, funeral cover, long service awards, and learnerships and bursaries.
Through our employee wellness and recognition programmes, we foster a workplace where every individual is supported, celebrated, and empowered to shine.