HR Generalist | Durban – Hybrid

ROLE SUMMARY

Digiforte ‘s client in the Manufacturing industry is looking for an experienced HR Generalist to deliver efficient, accurate and compliant HR administrative and operational support across the employee lifecycle. Working closely with employees, managers and HR stakeholders across multiple countries, you will help ensure a consistent employee experience while maintaining compliance with local employment legislation, company policies and global HR standards.

This role offers the opportunity to work within an international HR environment where you will manage employee lifecycle activities, support Workday administration, respond to employee and manager queries, and assist with payroll information consolidation and reporting. You will also support onboarding, benefits administration and immigration-related documentation, while providing guidance on country-specific HR policies and processes. Reporting to the People Operations Manager in Portugal, you will be trusted to work independently, manage competing priorities and maintain high standards of accuracy, confidentiality and service delivery.

QUALIFICATIONS​

• Minimum: Bachelor’s degree in human resources, Business Administration, Industrial Psychology or a related field.
• Advantageous: Additional qualification or certification in Payroll Administration, Human Resources Management or Labour Relations.

EXPERIENCE

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• Minimum of 5 years’ experience in HR Operations, HR Administration, Shared Services or a similar HR role within a multinational environment.
• Strong understanding of HR processes, employment administration and employee lifecycle management.
• Experience supporting employees across multiple countries and working within different employment law frameworks highly desirable.
• Proficiency in HRIS/HCM systems, preferably Workday.
• Experience working with case management or ticketing systems.
• Previous exposure to payroll administration, particularly payroll information consolidation and reporting.
• Experience supporting benefits administration, immigration processes and regulatory requirements advantageous.
• Exposure to a shared services or global business services environment advantageous.
• Experience with HR reporting, analytics, process documentation or HR transformation initiatives advantageous.
• Experience supporting employees across Europe, the Middle East, Africa and/or Turkey advantageous.

SKILLS & KNOWLEDGE​

• Afrikaans language proficiency is essential, with additional language skills in Spanish, Italian, French or Portuguese advantageous.
• Strong verbal and written communication skills in English.
• Advanced Microsoft Office skills, particularly Excel, Word, PowerPoint and reporting tools.
• Strong knowledge of HR processes, employee lifecycle administration and HR systems.
• Exceptional organisational skills and attention to detail, with the ability to manage high volumes of transactions accurately and within agreed service levels.
• A team player who thrives in a dynamic, fast-paced and international environment.
• A problem-solver and self-starter who takes ownership and drives operational delivery.
• A confident communicator who builds trust, manages stakeholders and provides a customer-focused HR service.
• Ability to manage multiple priorities and deadlines while maintaining accuracy, confidentiality and compliance.
• Demonstrates sound judgement, discretion and integrity when handling confidential employee information.
• Adaptable and resilient when working across different countries, cultures and time zones.
• Proactively identifies opportunities for process improvement, operational efficiency and continuous improvement.

RESPONSIBILITIES

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• Manage end-to-end employee lifecycle administration, including hiring, onboarding, employee changes and offboarding activities across multiple countries.
• Prepare, review and maintain employment documentation, including employment contracts, amendments, onboarding documents and employee correspondence.
• Coordinate onboarding activities with employees, managers, payroll providers and other stakeholders to ensure a seamless employee experience.
• Provide day-to-day HR operational support to employees and managers through Workday Help and other applicable support channels.
• Guide and coach employees and managers on Workday self-service functionality, helping them navigate HR processes and resolve queries efficiently.
• Maintain accurate employee records and data within Workday and other HR systems, ensuring data integrity, confidentiality and compliance with data privacy requirements.
• Process employee lifecycle transactions and support organisational changes in HR systems in a timely and accurate manner.
• Administer termination and offboarding processes in accordance with local legislation, internal policies and statutory requirements.
• Support the consolidation, validation and reporting of payroll information, ensuring accurate employee data is provided to the relevant stakeholders.
• Assist with benefits administration, immigration-related documentation, visa letters and certificates of service where required.
• Provide guidance on country-specific HR policies, processes and requirements, escalating exceptions and complex matters to the relevant stakeholders.
• Prepare, validate, file and archive employee records and documentation in accordance with legal, audit and company requirements.
• Manage employee and manager queries within agreed service levels, ensuring appropriate follow-up, resolution and escalation where required.
• Ensure compliance with company policies, local employment legislation and internal controls across all supported countries.
• Participate in regional and global HR projects, process improvement initiatives, system enhancements and continuous improvement activities.
• Support HR reporting, analytics and process documentation to maintain visibility, accuracy and consistency across HR operations.
• Build and maintain strong working relationships with employees, managers and HR stakeholders across diverse cultures and geographical regions.
• Work independently, demonstrate strong ownership and remain accountable for the accuracy, quality and timely delivery of HR services.
• Collaborate with the wider HR team to ensure consistent, high-quality HR service delivery and a positive employee and stakeholder experience.