Broker Consultant

ROLE SUMMARY

Join our dynamic team as a Broker Consultant and make a meaningful impact by delivering tailored solutions to a diverse group of clients.

This role is responsible for being the point of contact between the company and the Broker / Insurer through networking and building effective relationships. The role will be responsible to maintain and grow a strong client base with brokers, insurers, and related stakeholders to ensure continuous development of new business and retention of current business.

The incumbent will be required to continuously look for new business opportunities to reach sales targets and maintain a healthy pipeline for future deals.  In addition, to perform industry analysis as required to identify industry benchmarks for insurers, to meet with clients weekly / monthly, and ensure all reporting requirements are met.

QUALIFICATIONS

• Minimum: Grade 12 or equivalent NQF level 4
• Preferred: Degree in Business Management
• RE 5 (essential)

EXPERIENCE

• 4 + years of broker management / client liaison experience.
• Minimum of 4 years proven sales track record and targets achieved.
• Demonstrated experience managing three or more key customer accounts and / or departments.

RESPONSIBILITIES

Operational

• Generate new sales leads and acquire new clients.
• Build a high level of brand awareness and reputation as key contact to our top clients.
• Demonstrate extensive product knowledge of the type of short-term insurance packages available, in order to evaluate a potential client’s interests and to identify and respond to areas
• requiring further information or explanation.
• Maintain and grow a strong client base with brokers, insurers, and related stakeholders to ensure continuous development of new business and retention opportunities.
• Find new business opportunities and maintain a healthy pipeline for future deals.
• Respond to new and current client base regarding complaints and service inquiries.
• Increase product footprint across the short-term industry.
• Analysis of brokers’ target market, product focus, and national footprint.
• Extensive industry knowledge and effective positioning against industry competitors.
• Identification of brokerage needs, administration processes, and product requirements.
• Package products and solutions tailored around brokers’ target markets.
• Monthly communication via Product “Refreshers”, monthly reports, constructively communicating benefits and product highlights.
• Implement business development and retention campaigns within broker and employer markets, with quantifiable outcome measurement.
• Develop and implement marketing plans that will outperform competitor strategies.
• Continuously analyze competitor strategies and ensure knowledge is current on competitor activity.
• Negotiate with intermediaries regarding the level of business and servicing requirements.
• Promote solutions through marketing presentations and training.
• Initiate and manage marketing drives to secure profitable, quality new business from brokers.
• Deliver training to brokers/insurers to ensure their understanding of their products and services where necessary.
• Manage client query processes and ensure that queries are tracked, and accurately resolved.
• Provide regular reports on the delivery of services against agreed service standards and in terms of overall client targets.​
• Perform all such duties and exercise all such powers in relation to the business of the Company as may from time to time be vested in or assigned to you, despite the fact that such duties and powers may not normally be performed by you.

COMPETENCIES

• Showing Composure: Stays calm and relaxed during events; is not worried and tolerates stress levels; is composed in dealing with pressure.
• Seizing Opportunities: Identifies business opportunities; creates additional sales for future growth; wants to win and outperform competitors.
• Developing Strategies: Is focused on developing strategies; thinks in the longer term and anticipates trends; envisages the future and adopts a visionary approach.
• Examining Information: Analyses and processes information; asks probing questions; strives to find solutions to problems.
• Convincing People: Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others.
• Conveying Self-Confidence: Is self-assured and projects inner confidence; is confident and determines own future; values own contributions.
• Documenting Facts: Writes fluently when documenting facts; understands arguments logically; focuses on finding facts.
• Thinking Positively: Is optimistic and positive; recovers easily from setbacks and obstructions; is jovial and projects cheerfulness.
• Producing Output: Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output.
• Managing Tasks: Manages tasks by being organized and methodical; plans activities systematically; sets priorities for tasks.