Business Intelligence Analyst


Looking for a dynamic and challenging role as a Business Intelligence Analyst in an innovative organisation? We want you!

We are seeking a highly skilled and motivated Business Intelligence Analyst to join our BI Team. The successful candidate will primarily be expected to work under the instruction of the Business Intelligence Manager to analyse business and client data, compile reports, and build visual models to present information to stakeholders and inform strategic business decisions.

You’ll be working in a fast-paced environment, collaborating with cross-functional teams from various areas of the business. The scope of work will extend to all companies within the Digicall Group, as well as clients of Digicall. You’ll be given the autonomy and support to drive change and innovation, providing a valuable contribution to our business growth.

This is an amazing opportunity for someone looking to grow their career in business intelligence.

If you’re ready to take your career to the next level, apply now!



  • Minimum: Grade 12 / NQF Level 4 equivalent
  • Preferred: Tertiary qualification in Information Technology/Business Analytics ( in Computer Science.
  • Advantageous: BI Certification



  • 2 – 3 years working experience with SQL Server databases and query language
    • Building relational database
    • Writing stored procedures
  • 1 year SQL Server Reporting Services; and
    • Developing report templates
    • Rolling out same for user access
  • 1 year experience in building reporting models with visual analytics tools (e.g., Power BI, QlikView, Tableau, etc.).
  • Experience in the Customer Services industry would be advantageous.




  • Collaborate with Business Intelligence (“BI”) team in preliminary discussions with stakeholders to identify business needs.
  • Provide input to the BI team with regards to the approach of solving relevant business problems.
  • Advise on the manner in which to present data to stakeholders that will add the most value.
  • Identify potential process improvements and areas within the business for the BI team to get involved.
  • Assist with data quality management in terms of identifying areas where it is required and being involved in the rectification process.
  • Review and validate data integrity, quality, and accuracy as it is collected.
  • Perform the following data management steps:
    • Data gathering
    • Data cleaning
    • Data preparation
    • Data analysis
    • Data interpretation – relevance and analysis (being able to forecast and identify the outcomes);
    • Report and provide feedback on data analysed.
  • Design and produce reports to internal and external stakeholders on a weekly/monthly/quarterly basis.
  • Assess and identify the client’s needs.
  • Prepare reports on additional information to include the analysis and interpretation of the data.
  • Enable business improvement by increasing the efficiency of operations and processes.
  • Complete different data analysis projects in order to support various company activities and plans.
  • Identify and define information need requirements for BI projects.
  • Identify new process improvement opportunities.
  • Develop, test, and implement data driven (SQL) reports.



  • Examining Information: Analyses and processes information very effectively when solving problems. Very curios and good at asking probing questions.
  • Interpreting Data: Very effective in applying technology and working with numerical data when evaluating problems. Relies heavily on facts and hard, objective data when evaluating problems.
  • Documenting Facts: Communicates well in writing, readily understand the logic behind an argument and will ensure that all the relevant facts are taken into consideration.
  • Checking Things: Very thorough and even perfectionistic, ensures that things are done properly, delivering high quality work with great attention to detail.
  • Producing Output: Works at a fast pace, works well when busy and copes well with multi-tasking.
  • Articulating Information: Presentation oriented, good at explaining things and confident when meeting new people.
  • Generating Ideas: Generates many ideas, unusual ideas and radical solutions to problems. Very creative and enjoys the creative process.
  • Providing Insights: Very quick at getting to the core of a problem. Will improve things and find ways to improve. Likely to trust own intuition.
  • Following Procedures: Extremely rule following, procedural and risk averse.
  • Interacting with People: Very lively, talkative and projects enthusiasm. Is focused on interacting and networking with people.



Should you meet the requirements of this position, please send us your CV by completing the application form.



Short-listed candidates will be subjected to an evaluation process. Should you not receive feedback within two weeks after the closing date, please consider your application unsuccessful.

Job Category: Business Intelligence
Job Type: Full Time
Job Location: Johannesburg

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