Business process outsourcing (BPO)
Digicall delivers BPO and incident management outsourcing with a technology-led approach.
BPO services
Customer services
A wide range of hi-tech, tailored customer services solutions in multi-lingual, omnichannel environments, with highly trained staff facilitating dialogue between multiple entities in both the private and public sectors and exceeding expectations as proud representatives of our clients’ brands
Quality assurance
Comprehensive outsourced solutions, providing valuable insights and advice to improve agent performance and client outcomes
Early-arrears collection
Comprehensive, cost-effective, end-to-end solutions for collecting outstanding revenues quickly and on time
External debt collection
Comprehensive, cost-effective, end-to-end solutions for collecting outstanding revenues quickly and on time
Whistleblowing hotline services
Advanced service delivery solutions through customer contact centres
Customer acquisition
Tried-and-tested strategies and solutions to expand and retain customer bases through stronger relationships and improved loyalty
Let us help your business run smoothly and efficiently. Contact us today to discuss your specific needs and to receive a quote for our services.