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iSmart has deep roots in the telecommunications and data industry, boasting a range of Business to Business (B2B) services.
A participant in the South African Telecommunications market as a Mobile Virtual Network Operator (MVNO), SmartMobile offers a white-label cellular solution for your brand, built on bespoke back-end solutions which include quality assessment services, employment verification, account verification, full logistics and warehousing, after-sales services and reporting.
iSmart’s vast experience in niche markets allows to facilitate white label solutions for new entrants in the cellular space.
A division of iSmart, Smart Communications is a leading South African Hosted VoIP Provider. Leveraging years of experience in the telephony industry, in partnership with a reliable network of clients and suppliers, we offer a wide range of tailor-made SME business solutions for your business’ specific needs. We deliver exceptional savings with unrivalled performance and service.
We provide speech analytics consulting services for partners who want to implement actionable insights into voice interactions by using a combination of best-in-class technology, contributing to increased business efficiencies and improved customer experience. The technologies are:
- Nexidia upgraded Natural Language Processing (NLP) engine that employs Neural Phonetic Speech Analytics™ technology
- Phonetic indexing and search with Large Vocabulary Continuous Speech Recognition (LVCSR).
This system allows for 100% Quality Assurance on all calls and highlights problematic calls allowing for a more targeted Quality Assurance function.
How can we support you?
- Phone: +27 (0)10 211 5000
- Email: firstname.lastname@example.org