Sales and Distribution Services

We are a licensed FSP with contact centres throughout South Africa, where we provide quality sales under the long-and short-term insurance categories and other related sectors. We specialise in the generation of sales through robust real-time quality assurance systems and processes, world-class quality assurance, reporting and monitoring, and continual staff training and coaching.

We combine traditional contact centre based telesales with digital marketing. We convert opportunities into sales by using digital campaigns across social and display marketing through various media devices, platforms and channels. This  is supplemented by Inbound Web Chat services and Social Chat capabilities.

Digicall Services

  • Financial Services Provider
  • Lead generation
  • Contact Centre Sales
  • Inbound Web Chat services
  • Social Chat services

Data Analysis for Lead Conversion

At Digicall we contact the right people at the right time for a service that is best suited to them.

Using propensity modelling of credible, qualified leads, and customer insights, we maximise the conversion of leads to sales.

Every contact with a customer is seen as an opportunity to gather relevant information that allows us to maximise future interactions.

By combining traditional contact centre sales with digital solutions, we reduce talk-time and fulfil more leads per advisor per day. These digital solutions include various channels such as SMS links, IVR messaging and SMS verifications. Our lead generation models determine propensity to buy which leads to improved conversion.

Sales and Distribution Services
Sales and Distribution Services

Credible qualified leads

We leverage credible qualified leads for your business with advanced customer insights through surveys and client engagement. Digicall develops customer-specific and client-centric scripts. Insights are also gathered using predetermined questions to establish unmet needs via call and digital channels.

Our overall service offering provides corporates with holistic solutions from the sale to fulfilment.

Credible qualified leads

We leverage credible qualified leads for your business with advanced customer insights through surveys and client engagement. Digicall develops customer-specific and client-centric scripts. Insights are also gathered using predetermined questions to establish unmet needs via call and digital channels.

Our overall service offering provides corporates with holistic solutions from the sale to fulfilment.

Sales and Distribution Services

How can we support you?

Contact us for more information on our Contact Centre Sales Services.

  • Phone: +27 (0)10 211 5000
  • Email: info@digicall.co.za