DigiFlow™
Digital Enablement
DigiFlow™ is a cloud-based, multi-tenant solution that provides Clients with real-time, transparent and configurable control with respect to incident & workforce management, resulting in an end-to-end solution that allows for client-centric customization, enhanced data intelligence, improved service and cost optimization.
DigiFlow modules allow the client to customise according to their needs:
- Case Management
- Policy and Benefit Validation
- Administration User Interface
- Service Provider Tracking
- Invoicing and Reporting
- Real-time intervention
- Exception management
- Tasks and escalation
- Multi-party access
- Distribution of Services
- Area Configuration
- Scoring – CSI and Data Quality
- Auto-onboarding
- Mapped visual footprint
- Real-time availability
- Performance controls
- B-BBEE management
- Direction of spend
- Client preferred panel if required
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Integration
- Progressive Web Applications – Consumer and Service Providers
- Customer System
- IoT and Telematics Data
- Third Party Software
- Data Hosting
- B-BBEE Verification
- Vehicle and Asset Verification
- Risk Assessments
- Claims Fulfilment
- Receive jobs on the App
- Execute defined job, client-centric workflows directly on the app
- Quick view of current and scheduled jobs
- Navigate to the job with built-in navigation
- Add additional job activities on the job
- Add job cost items
- Receive and create tasks
- Schedule jobs and send communications (SMS and/or email)
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Workflows
- Client-centric
- Self-configurable according to business processes
- Catalogue selection
- Drag-and-drop design
- Self-coding and function testing
- Quick deployment of Service Providers
How can we support you?
Need assistance with your Incident & Workflow Management? Contact us today.
- Phone: +27 (0)10 211 5000
- Email: info@digicall.co.za