Incident and Workflow Management Automation Incident & Workflow Management Automation and Real-time Intervention Read More DigiFlow™

DigiFlow Workforce and Case Management System

DigiFlow™ is a cloud-based, multi-tenant solution that provides Clients with real-time, transparent and configurable control with respect to incident & workforce management, resulting in an end-to-end solution that allows for client-centric customisation, enhanced data intelligence, improved service and cost optimisation.

Key Features:

  • API-First Architecture – More than 650 API’s
  • Configurable – Workflows, Rates, Rules and Distribution
  • IoT Enabled – Built-in IoT hub with full alert management
  • Scalable – Microsoft Azure hosted in Ireland, South Africa, Australia

DigiFlow modules allow the client to customise according to
their needs:

1. Incident & Workforce Management

  • Case Management
  • Policy and Benefit Validation
  • Administration User Interface
  • Service Provider Tracking
  • Invoicing and Reporting
  • Real-time intervention
  • Exception management
  • Tasks and escalation
  • Multi-party access

2. Vendor Management

  • Distribution of Services
  • Area Configuration
  • Scoring – CSI and Data Quality
  • Auto-onboarding
  • Mapped visual footprint
  • Real-time availability
  • Performance controls
  • B-BBEE management
  • Direction of spend
  • Client preferred panel if required

3. Service Provider Application

  • Receive jobs on the App
  • Execute defined job, client-centric workflows directly on the App
  • Quick view of current and scheduled jobs
  • Navigate to the job with built-in navigation
  • Add additional job activities on the job
  • Add job cost items
  • Receive and create tasks
  • Schedule jobs and send communications (SMS and/or email)

4. Workflows

  • Client-centric
  • Self-configurable according to business processes
  • Catalogue selection
  • Drag-and-drop design
  • Self-coding and function testing
  • Quick deployment of Service Providers

DigiFlow Workforce and Case Management System

DigiFlow™ is a cloud-based, multi-tenant solution that provides Clients with real-time, transparent and configurable control with respect to incident & workforce management, resulting in an end-to-end solution that allows for client-centric customisation, enhanced data intelligence, improved service and cost optimisation.

Key Features:

  • API-First Architecture – More than 650 API’s
  • Configurable – Workflows, Rates, Rules and Distribution
  • IoT Enabled – Built-in IoT hub with full alert management
  • Scalable – Microsoft Azure hosted in Ireland, South Africa, Australia

DigiFlow modules allow the client to customise according to
their needs:

1. Incident & Workforce Management

  • Case Management
  • Policy and Benefit Validation
  • Administration User Interface
  • Service Provider Tracking
  • Invoicing and Reporting
  • Real-time intervention
  • Exception management
  • Tasks and escalation
  • Multi-party access

2. Vendor Management

  • Distribution of Services
  • Area Configuration
  • Scoring – CSI and Data Quality
  • Auto-onboarding
  • Mapped visual footprint
  • Real-time availability
  • Performance controls
  • B-BBEE management
  • Direction of spend
  • Client preferred panel if required

3. Service Provider Application

  • Receive jobs on the App
  • Execute defined job, client-centric workflows directly on the App
  • Quick view of current and scheduled jobs
  • Navigate to the job with built-in navigation
  • Add additional job activities on the job
  • Add job cost items
  • Receive and create tasks
  • Schedule jobs and send communications (SMS and/or email)

4. Workflows

  • Client-centric
  • Self-configurable according to business processes
  • Catalogue selection
  • Drag-and-drop design
  • Self-coding and function testing
  • Quick deployment of Service Providers

How can we support you?

Need assistance with your Incident & Workflow Management? Contact us today.

  • Phone: +27 (0)10 211 5000
  • Email: info@digicall.co.za