Key Features:

• API-First Architecture – More than 650 API’s
• Configurable – Workflows, Rates, Rules and Distribution
• IoT Enabled – Built-in IoT hub with full alert management
• Scalable – Microsoft Azure hosted in Ireland, South Africa, Australia

DigiFlow modules allow the client to customise according to
their needs:

1. Incident & Workforce Management

• Case Management
• Policy and Benefit Validation
• Administration User Interface
• Service Provider Tracking
• Invoicing and Reporting
• Real-time intervention
• Exception management
• Tasks and escalation
• Multi-party access

2. Vendor Management

• Distribution of Services
• Area Configuration
• Scoring – CSI and Data Quality
• Auto-onboarding
• Mapped visual footprint
• Real-time availability
• Performance controls
• B-BBEE management
• Direction of spend
• Client preferred panel if required

3. Service Provider Application

• Receive jobs on the App
• Execute defined job, client-centric workflows directly on the App
• Quick view of current and scheduled jobs
• Navigate to the job with built-in navigation
• Add additional job activities on the job
• Add job cost items
• Receive and create tasks
• Schedule jobs and send communications (SMS and/or email)

4. Workflows

• Client-centric
• Self-configurable according to business processes
• Catalogue selection
• Drag-and-drop design
• Self-coding and function testing
• Quick deployment of Service Providers

Key Features:

• API-First Architecture – More than 650 API’s
• Configurable – Workflows, Rates, Rules and Distribution
• IoT Enabled – Built-in IoT hub with full alert management
• Scalable – Microsoft Azure hosted in Ireland, South Africa, Australia

DigiFlow modules allow the client to customise according to
their needs:

1. Incident & Workforce Management

• Case Management
• Policy and Benefit Validation
• Administration User Interface
• Service Provider Tracking
• Invoicing and Reporting
• Real-time intervention
• Exception management
• Tasks and escalation
• Multi-party access

2. Vendor Management

• Distribution of Services
• Area Configuration
• Scoring – CSI and Data Quality
• Auto-onboarding
• Mapped visual footprint
• Real-time availability
• Performance controls
• B-BBEE management
• Direction of spend
• Client preferred panel if required

3. Service Provider Application

• Receive jobs on the App
• Execute defined job, client-centric workflows directly on the App
• Quick view of current and scheduled jobs
• Navigate to the job with built-in navigation
• Add additional job activities on the job
• Add job cost items
• Receive and create tasks
• Schedule jobs and send communications (SMS and/or email)

4. Workflows

• Client-centric
• Self-configurable according to business processes
• Catalogue selection
• Drag-and-drop design
• Self-coding and function testing
• Quick deployment of Service Providers