Customer Experience Customer Experience Professional Outsourced Quality Assurance Services Read More
Service

Customer Experience

Customer experience is our top priority. With our 24/7 customer care, customer service, and customer satisfaction surveys service lines, we ensure that your customers feel heard. Digicall maintains a high standard of service across all our offerings because we know that your customers matter to you.

We assess and streamline client processes for system customisation and reporting. We anticipate and consider a business’ future needs, and together with daily performance analysis, provide recommendations for improvements to future proof your business.

Customer Experience Service Lines
  • Brand and Consumer Care: Quality deviations, complaint and compliment resolution, issuing of vouchers in electronic or paper-based format
  • Customer Service for Retailers: Account and delivery queries, inbound and outbound sales, product information, complaints and compliments resolution
  • Customer and Consumer Satisfaction Surveys: Via SMS, outbound calls, USSD and email according to KPI, and in line with Service Level Agreement.
Customer Experience - Data Capturing and Order Processing
  • How is my driving?
  • Confidential whistleblowing/fraud lines
  • Campaigns specific to client needs i.e. brand surveys/activations.
Customer Experience - Data Capturing and Order Processing
  • High volume order processing and data capturing
  • Telesales functions of clients’ products
  • Customer and consumer data integrity/updates
  • Tracking individual retailers’ ordering patterns and possible market trends.
Customer Experience - Corporate Incident and Insurance Claims
  • First Notification of Loss (FNOL)
  • Processing of motor and non-motor claims
  • Tracking incidents for health and safety reporting and mitigation.

How can we support you?

Need assistance with your Customer Experience Services? Contact us today.

  • Phone: +27 (0)10 211 5000
  • Email: info@digicall.co.za