Sigma UK

Sigma UK

Leading-edge customer engagement technology and systems.

Visit our UK site today!

www.sigfin.co.uk

Sigma UK a multi-award-winning provider of outsourced (white-label) contact centre, business process outsourcing, training and consultancy services. Our specialities include Collections, Complaints Handling, Customer Services, and Vulnerable Customer Support Services.

Desired Customer Experience

Voice, non-voice and back-office services delivered in line with clients’ desired customer experience.

Dunning Strategies

Design and manage Dunning Strategies for collections.

Training Programmes

Deliver bespoke training programmes to our clients’ own in-house teams of advisors

Partner of choice in the energy sector

Working with many medium-sized and challenger energy suppliers

Location

Services are delivered onshore (UK) and offshore (Cape Town).

Partner of choice

We are the partner of choice in the energy sector and have significant experience in the utility, telecoms, financial services and retail sectors.

Our investment in leading-edge contact technology and systems offer a “right time, right channel, right outcome” approach to customer engagements that achieves high customer satisfaction, whilst increasing productivity and reducing the cost of delivery.

Accredited

We provide additional capacity through a flexible model that helps you manage unexpected demand, always ensuring that services are delivered within a strong risk governance framework.

We are OFCOM and PCI compliant, ISO9001 and ISO27001 accredited, regulated by the FCA, and compliant with the relevant legislation, regulation and industry standards. We operate in several highly regulated sectors and have embedded processes to ensure compliance.

How can we support you?

Phone: +27 (0)10 211 5000
Email: info@digicall.co.za