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Sigma Connected SA

South Africa

Sigma, a Business Process Outsourcing (BPO) provider, specialises in early and late stage debt recovery, customer care services and lead generation projects.

This Digicall owned partner operates from state-of-the-art, efficient contact centres in South Africa and the UK, while providing cost-effective solutions to our clients. We have an ethical approach to treating customers fairly and, without question or compromise, ensure strict adherence to your brand protection requirements.

Our staff are multi-skilled and trained to service various brands. Our specialist teams assist operations in their daily performance metrics, namely dialler, workflow and quality.

Sectors that we currently service are:

  • Financial Services
  • Retail Services
  • Energy Sector Services
  • Education Sector Services.
Services

Collections Services

Our collections services extend to the following:

Sigma UK Dunning Strategies

Customer Collections

Contacting existing customers and bring their accounts up to date.

Sigma SA Customer Rehabilitation

Customer Rehabilitation

Contacting existing customers with overdue accounts and rehabilitating them to a purchasing position

Sigma SA Secured Payment Methods

Secured Payment Methods

Converting customers to secure payment methods

Sigma SA Flexibility

Flexibility

Flexible, adaptable, cost-effective commercial models and a scalable workforce

Sigma SA Technology

Technology

State-of-the-art infrastructure – CRM and multi-channel “Plug and Play” services any time, any place, any process and contact centre set up.

Sigma SA has a ''no collections, no commission'' policy where income is generated based on monthly performance.

How can we support you?

  • Phone: +27 (0)10 211 5000
  • Email: info@digicall.co.za