Glass

Why Digicall?

Our experience in glass incident management, state-of-the-art system, and our skilled staff ensure we provide quality and cost-effective solutions for our clients and their customers.

Contact Centre Services

Contact Centre Services

Our Motor and Building Glass incident management contact centre provides a 24/7 service, from First Notification of Loss (FNOL) to the full management of the claims administration process, making sure the customer’s glass repair or replacement is completed as soon as possible.

State-of-the-art System and Processes

State-of-the-art System and Processes

Our unique system allows for integration with insurer, broker, and supplier systems to provide digitised fulfilment processes to our clients and their customers. We are further able to the manage the direction of spend to service providers based on price, location, product and customer experience.

Process Management

Process Management

Our back-office administration services include the recording of incoming and outgoing calls, post service customer satisfaction surveys, credit control, providing custom reports to our clients and conducting compliance audits.

How can we support you?

Need assistance with your incident management process? Contact us today

  • Phone: +27 (0)10 211 5000
  • Email: info@digicall.co.za