• We provide property assessing and repair services to all major insurers and banks, specialising in commercial and residential building assessments and repairs.
• We offer an end-to-end process, from claims instruction to submitting the damage estimate report, repairs of the property and final invoice.
• We have a national footprint of accredited and stringently vetted service providers that include civil and structural engineers who provide expert opinions and recommendations where needed.
• We conduct Value at Risk (VAR) assessment for onsite claims and provide same-day emergency repairs where necessary.
• Our Catastrophe Management Services dispatch assessors countrywide within 24 hours.
• Our estimators use state-of-the-art building estimation software (Corelogic Claims Connect**) to provide an accurate cost of repairs, eliminating inflated estimate settlement.
• We provide detailed quality reports, which include a summary of the loss and photographic evidence in support thereof, with recommendations to the Insurers in accordance with their unique terms, conditions and cover afforded by the policy. We include the VAR document which supports the underwriting department to accurately insure the risk.

** Digicall is the official reseller of Corelogic Claims Connect in Southern Africa.

• Servicing the insurance industry by using extensive technical experience to manage and administer building electrical and mechanical claims, from allocation through to payment.
• We source and utilise approved service providers to carry out various electrical and mechanical repairs or replacements and monitor and control product, workmanship quality and cost performances.
• We negotiate and establish electrical and mechanical claims rates and assist all stakeholders with training, technical matters, product selection and projects.
• Claim types: Boreholes | Irrigation | Pool and Jacuzzi Filtration | Pool Solar | Electrical and Invertors | Stoves | Underfloor Heating | Air Conditioners | Gate and Garage Automation | Home Automation | Electric Fencing | CCTV | Video and Standard Intercoms | TV and Satellite

• The preferred glass Business Process Outsourced Partner to the insurance industry since 2003.
• We specialise in Motor and Building Glass incident management, claims administration and operating a 24/7 contact centre.
• Our experience in glass incident management, state-of-the-art system, and our skilled staff ensure we provide quality and cost-effective solutions which include:
  • 24/7 First Notification of Loss (FNOL)
  • Claims administration and associated services
  • Integration with insurer systems
  • Direction of spend to service providers based on price, location, product and customer experience
  • Digitised fulfilment processes
  • Back office administration
  • Customer satisfaction surveys
  • Credit control.
• We oversee all processes, record incoming and outgoing calls, maintain an external system to all insurance customers, brokers and glass suppliers, provide custom reports, and conduct compliance audits.