Sales and distribution
As a licensed FSP with contact centres throughout South Africa, we provide quality sales in long- and short-term insurance categories and other related sectors.
We specialise in generating sales through robust, real-time quality assurance systems and processes, world-class quality assurance, reporting and monitoring, and continual staff training and coaching.
We combine traditional contact centre-based telesales with digital marketing, and we convert opportunities into sales by using digital campaigns across social and display marketing through various media devices, platforms, and channels, supplemented by Inbound Web Chat services and Social Chat capabilities.
01
Data analysis for lead conversion
- We contact the right people at the right time for a service that is best suited to them.
- Using propensity modelling of credible, qualified leads, and customer insights, we maximise the conversion of leads to sales.
- Every contact with a customer is seen as an opportunity to gather relevant information that allows us to maximise future interactions.
- By combining traditional contact centre sales with digital solutions, we reduce talk-time and fulfil more leads per advisor per day.
- These digital solutions include various channels such as SMS links, IVR messaging and SMS verifications.
02
Credible qualified leads
- High-volume order processing and data capturing
- Telesales functions of clients’ products
- Customer and consumer data integrity/updates
- Tracking individual retailers’ordering patterns and possible market trends
01
Data analysis for lead conversion
- We contact the right people at the right time for a service that is best suited to them.
- Using propensity modelling of credible, qualified leads, and customer insights, we maximise the conversion of leads to sales.
- Every contact with a customer is seen as an opportunity to gather relevant information that allows us to maximise future interactions.
- By combining traditional contact centre sales with digital solutions, we reduce talk-time and fulfil more leads per advisor per day.
- These digital solutions include various channels such as SMS links, IVR messaging and SMS verifications.
02
Credible qualified leads
- High-volume order processing and data capturing
- Telesales functions of clients’ products
- Customer and consumer data integrity/updates
- Tracking individual retailers’ordering patterns and possible market trends