• Client :
    Australian Based Client
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  • Date :
    15 Jul 2021

South Africa Client 4

The client currently provides services to insurers, off-platform brokers, transport companies, as well as OEM vehicle brands. The client specialises in assessing and monitoring vehicle repairs and is in the process of expanding the offering to manage vehicle rentals and salvage as well.

Features:
Industry Transport (Nationally)
Service Vehicle Assessing and Repairs – Accident Damaged Vehicles
Volumes – Cases / Jobs per month >1 000
Service Workflows Vehicle Assessments | Vehicle Repairs | Vehicle Rental | Vehicle Salvage
DigiFlow Modules Case Management | Vendor Management | Finance | CSI, Reports & Dashboards | Consumer Mobile
Application (PWA)
API Integrations Accounting Software | Insurer Claims Software | Third Party Vendor Platforms | Consumer Mobile Application
(IOS & Android)

 Solution

  • DigiFlow was deployed as an end-to-end business platform solution for the client.
  • Unique to this client is a single DigiFlow workflow design that enables various stages, involving multiple suppliers with numerous third-party software platform integrations, workflow branching, and split billing, as well as a single point of entry for the client and their customers to monitor the entire process.

 Benefits

  • Developed a solution for the market previously manually managed and known for inefficiencies.
  • Designed assign algorithms, promoting automated allocation and the fair distribution of cases to service providers.
  • Provides an affordable solution to smaller companies to join the digital and automated world and remain competitive