• Client :
    Australian Based Client
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  • Category :
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  • Date :
    15 Jul 2021

South Africa Client 2

The client uses DigiFlow as a dashboard solution, thereby providing the ability to offer its clients (insurance companies) access to the DigiFlow client portal and data across multiple underlying systems.

South-Africa-Flag

Features:
Industry Insurance (Nationally)
Service Incident Management – Home Incident Dashboard
Volumes – Cases / Jobs per month >8 000
Service Workflows Home Incidents (Plumbing, Geysers, Electrical, Resultant Damage)
DigiFlow Modules Case Management Dashboard (full workflow replication)
API Integrations Two third party software platforms facilitating home repair and assessing workflows and dashboard views

 Solution

  • The client currently uses the platform to create internal visibility and to provide various insurance companies a real-time view of cases via the dashboard.
  • Automated report generation and case finalisation, using mobile app workflows and data collected onsite

 Benefits

  • The use of the DigiFlow platform by this client illustrates the flexibility of DigiFlow to connect multiple third-party platforms and provide a single point of entry for clients to view and interact with external platforms.
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