• Client :
    Australian Based Client
  • Tags :
  • Category :
  • Project Url :
  • Date :
    15 Jul 2021

South Africa Client 1

The client services more than 15 000 mobile network towers on a contract basis on behalf of a multinational mobile telecommunications company.

Industry Telecommunications (Nationally)
Service Repair and maintenance – Mobile Tower Network Support
Volumes – Cases / Jobs
Period: 10 months
>16 000 Vandalism Incidents
>8 000 Surveys
>400 Generator related services
>2 000 Site Repairs
Service Workflows Vandalism Claims | Site Repairs | Site Surveys | Generator Maintenance | Generator Dispatch
DigiFlow Modules Case Management | IoT Hub | Vendor Management | Finance, Reports & Dashboards | Vendor Mobile Application
(IOS and Android)
API Integrations IoT case integration | Accounting Software


  • The platform enabled case management from start to end, including automated case creation through IoT alert management, fleet assignment, and tracking of more than 1 000 vehicles.
  • Automated report generation and case finalisation, using mobile app workflows and data collected onsite.


  • Due to the automated workflows, the turnaround for repairs decreased from 30 days to 48 hours on average, and reporting and invoicing from
    four months to four days.
  • Integrated job allocation and vehicle tracking reduced fuel costs and improved productivity substantially, whilst configured workflows impacted data costs similarly.
  • Due to automated billing and reporting, settlement of service providers improved from six months to a job finalisation month-end.