• Client :
    Australian Based Client
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  • Date :
    15 Jul 2021

Australian Based Client

The client is a specialist automotive assistance provider currently servicing more than 15 companies, including large insurers in Australia and various OEM vehicle brands.

Features:
Industry Insurance (Nationally)
Service Incident Management – Roadside Assistance Services
Volumes – Cases / Jobs per month >20 000
Service Workflows Tow Assist | Battery Assist | Fuel Assist | Tyre Assist | Lockout Assist | Wrong Fuel Rescue | Customer Care
DigiFlow Modules Case Management | Vendor Management | Finance, CSI, Reports & Dashboards | Vendor Mobile Application (IOS and Android) | Consumer Mobile Application (PWA)
API Integrations Accounting Software | Policy Validation | 3rd Party Vendor Dispatch Platform | Consumer Mobile Application (IOS & Android) | Telephony

 Solution

  • The DigiFlow platform ensures a mostly automated process between clients, their customers and the operations centre which has a footprint of over 1 000 service providers.
  • Service providers and clients have real-time access via the DigiFlow web application portals, which enables self-management of allocated cases/ jobs and financial transactions.

 Benefits

  • Improved administration resulting from automation and digital administration of service providers, rates, invoices, compliance, and communication, with a direct impact on back-office costs.
  • A significant decrease in agent call handling times and increased capacity due to workflow automation and related cost savings.
  • Decreased service costs through the correct allocation and real-time monitoring of service providers.
  • Improved customer experience in terms of digital automated interactions and speed of service delivery