- Client :Australian Based Client
- Category :Clients
- Project Url :
- Date :15 Jul 2021
- The DigiFlow platform ensures a mostly automated process between clients, their customers and the operations centre which has a footprint of over 1 000 service providers.
- Service providers and clients have real-time access via the DigiFlow web application portals, which enables self-management of allocated cases/ jobs and financial transactions.
- Improved administration resulting from automation and digital administration of service providers, rates, invoices, compliance, and communication, with a direct impact on back-office costs.
- A significant decrease in agent call handling times and increased capacity due to workflow automation and related cost savings.
- Decreased service costs through the correct allocation and real-time monitoring of service providers.
- Improved customer experience in terms of digital automated interactions and speed of service delivery