IT Intern

ROLE SUMMARY

Are you looking to kick start your career in the IT support space and gain diverse experience within a multinational organisation? Then this is the perfect role for you!

The IT Intern will work under the guidance of Service Desk Engineers and other senior IT professionals, providing first-level support to end-users, manage help desk queries, troubleshoot technical issues, and ensure optimal system performance.

 

QUALIFICATIONS

  • Minimum: Grade 12 / NQF Level 4 equivalent
  • Advantageous: Degree or Diploma in Information Technology, Computer Science, or a related field

 

EXPERIENCE

  • No experience required.
  • Prior experience in a technical support role would be advantageous.

 

RESPONSIBILITIES

Operational

  • Assist with troubleshooting and resolving hardware and software issues for end-users via phone, email, or in-person.
  • Provide technical support and guidance to users regarding computer systems, software applications, and network connectivity.
  • Help deploy and configure desktops, laptops, printers, and other IT equipment as needed.
  • Collaborate with team members to prioritise and escalate support tickets according to established procedures.
  • Document support activities, resolutions, and procedures to maintain an accurate knowledge base.
  • Assist with user account management tasks such as account creation, password resets, and access permissions.
  • Participate in IT projects and initiatives under the guidance of senior team members.
  • Contribute to the improvement of IT processes and workflows by providing feedback and suggestions based on firsthand experiences.

 

COMPETENCIES

  • Examining Information: Analyses and processes information very effectively when solving problems. Very curios and good at asking probing questions.
  • Interpreting Data: Very effective in applying technology and working with numerical data when evaluating problems. Relies heavily on facts and hard, objective data when evaluating problems.
  • Adopting Practical Approaches: Enjoy and are good with practical work and tasks. Prefers to learn by doing and very like to apply common sense.
  • Developing Expertise: Motivated by and actively seek opportunities for learning new things. Enjoys reading and learns through reading. Is learning oriented and quick in acquiring new knowledge and skills.
  • Interacting with People: Very lively, talkative and projects enthusiasm. Is focused on interacting and networking with people.
  • Following Procedures: Extremely rule following, procedural and risk averse.
  • Upholding Standards: Uphold the highest standards and honour agreed commitments. Is discreet and maintains confidentiality.
  • Pursuing Goals: Very ambitious and want to be successful. Achieves outstanding results, very persevering and will keep going no matter what.
  • Meeting Timescales: Conscientious about meeting deadlines, highly punctual and high unlikely to leave things unfinished.
  • Checking Things: Very thorough and even perfectionistic, ensures that things are done properly, delivering high quality work with great attention to detail.

 

APPLICATION DETAILS:         

Should you meet the requirements of this position, please send us your CV by completing the application form.

 

NOTE:

Short-listed candidates will be subjected to an evaluation process. Should you not receive feedback within two weeks after the closing date, please consider your application unsuccessful.

Job Category: Information Technology
Job Type: Internship
Job Location: Johannesburg

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