An exceptional range of world-class services

Our group offering embraces two similar and interconnected disciplines, business process outsourcing (BPO) and business process management (BPM).

These core services are customisable for multiple sectors and industries, and we use our knowledge, insight and expertise to develop and connect to our clients to several value-enhancing services, too.

Our systems integrate everything into one seamless process for the customer and each of our diverse services connects to others to make sure that the person who needs help gets it.

Fast facts
Average volumes per annum

BPM

150 000

Number of plumbing claims

250 000

Motor and building glass claims

98 000

Number of property assessing and repairs

600 000

Assist services road and home (SA only)

11 200 000

Number of customer interactions assisting in emergencies

35 000

Corporate claims

BPO

2 900 000

Customer service interactions

334 000

Outbound consumer conversations

148 000

Payslips processed

R6.3bn

Goods order value processed

*All information is subject to change without notice

An integrated set of business process management (BPM) services

Professional, high-quality, end-to-end claims administration and incident management services and solutions to corporate, commercial, and domestic (personal lines) clients for all types of motor and non-motor incidents and claims

On-call, on-demand 24/7/365 assistance and services – an extension of our clients’ businesses, with SLAs aligned to their specific requirements, and the right team, service providers and systems to handle any incident, offer solutions, and help customers in need

A comprehensive set of white-label services, delivered – individually or as an integrated suite – on a client’s behalf, tailored to client brands and expectations, and geared to assess and optimise business processes, performance, and reporting, as well as a service to help you assess and understand your customers’ perception and experience of the service they receive from any party they’re interacting with

A high-availability, omnichannel environment to assist large volumes of customers in emergency situations, predominantly for telecommunications clients who need to comply by offering free emergency helplines to their customers for when things go wrong

An extensive set of business process outsourcing (BPO) services

A wide range of hi-tech, tailored customer services solutions in multi-lingual, omnichannel environments, with highly trained staff facilitating dialogue between multiple entities in both the private and public sectors and exceeding expectations as proud representatives of our clients’ brands

Comprehensive, cost-effective, end-to-end solutions for collecting outstanding revenues quickly and on time

Comprehensive, cost-effective, end-to-end solutions for collecting outstanding revenues quickly and on time

Tried-and-tested strategies and solutions to expand and retain customer bases through stronger relationships and improved loyalty

A full-service HR, Payroll, Labour Law and ESG outsourcing and consulting partner that understands the importance of human capital

Comprehensive outsourced solutions, providing valuable insights and advice to improve agent performance and client outcomes

Advanced service delivery solutions through customer contact centres

Your trusted enablement partner

With value multiplier solutions and digital enablement solutions, Digicall ensures that your operations are at the forefront of new systems and digital process utilization.

Our clients

Our valued clients across diverse industries over the years include: