An exceptional range of world-class services
Our core BPM services are customisable for multiple sectors and industries, and we use our knowledge, insight and expertise to develop and connect to our clients to several value-enhancing services. Our systems integrate everything into one seamless process for the customer and each of our diverse services connects to others to make sure that the person who needs help gets it.
*All information is subject to change without notice
Solutions across a wide range of situations where customer safety is prioritised while managing incidents effectively.
Assessment and recommended improvements to streamline client processes based on performance analysis and reporting.
Assess and understand customers perception and experience of the service they receive from your business.
Licensed FSP with contact centres in South Africa, providing sales in long- and short-term insurance and other related sectors.
A high-availability, omni-channel environment to assist large volumes of customers in emergency situations nationally.
A full-service HR consulting and outsourcing partner, providing strategic advice and a managed service for our clients.
Your trusted enablement partner
With value multiplier solutions and digital enablement solutions, Digicall ensures that your operations are at the forefront of new systems and digital process utilization.
The Digicall footprint.
The Digicall footprint.
Just had an AMAZING encounter with Digicall Retentions! Spoke with Shahima & Tanja. It's like they fired the old, and brought in the new! The vibe and energy is just great! If our clients receive the same encounter, consistently I am comfortable and happy! Read More
"I have to tell you, in all my dealings with call centres, assessors, even Digicall themselves, I have NEVER received this level of exceptional service, and this makes me proud to be in my line of business. I think the message I want to get across is that our industry is not always perfect but when a client is faced with the traumatic event due to the unforeseen happening, this type of service must always happen. We moved together like one body all with the same goal and that was to safe guard our client, it was amazing to witness the flow. Honestly, that’s all we can ever ask for, is that everyone in our industry realise that taking hands is better than standing out alone."
Find out what’s new in the Digicall world and stay up to date on the latest BPM and BPO trends and insights.